Refund policy

Greetings from Mythos Men,

Your satisfaction with our skincare products is our top priority, and we are dedicated to providing you with an exceptional experience on your journey to enhanced skin health. This Returns and Refunds section is designed to clarify our policies, ensuring transparency and ease in the event of returns, exchanges, and refunds.

We pride ourselves on delivering high-quality products, but we understand that there may be occasions when a return or refund is necessary. Whether due to a product concern or a change in circumstances, we are here to support you through the process, ensuring your satisfaction is addressed promptly and effectively.

We value your trust and are committed to resolving any issues swiftly to maintain your confidence in our brand. Please review our policies below to ensure a smooth and straightforward experience.

Cancellation Policy:

If you need to cancel an order before it ships, we offer a straightforward cancellation process:

Order Cancellation Before Shipping:

  1. Contact Customer Support: Immediately contact our customer support team at info@mythosmen.com with your order details and a request for cancellation.
  2. Confirmation and Refund: If your order has not yet been shipped, we will confirm the cancellation and process a full refund to your original payment method promptly.

Important Note:

  • Cancellation requests must be made before the order is shipped. Once an order has shipped, it is subject to our standard Returns and Refunds policy.

For any further assistance or questions, please reach out to our customer support team at info@mythosmen.com.

30-Day Money-Back Guarantee

Eligibility for a Refund:

  • To qualify for a refund, the product must be unused and returned in its original packaging within 30 days of purchase.
  • Products must be purchased directly from mythosmen.com to be eligible.

How to Claim Your Money Back:

  1. Contact Us: Email us at info@mythosmen.com within 30 days of receiving your order, explaining the reason for your return.
  2. Return the Product: Ship the unused product in its original packaging back to the provided address. The return shipment costs are the responsibility of the customer and should be returned with "track and trace" only.
  3. Refund Process: Upon receipt and inspection of the returned item, we will process your refund.
  4. Shipping charges are non-refundable.

Important Points to Note:

  • Products that have been opened or used are not eligible for a refund.
  • The original packaging must be intact for the return to be accepted.

  • If you received a free gift with your purchase, the gift must be included in the return, otherwise the cost of the free item will be deducted from the refund.

Refunds for Returns
Refunds will be issued for the cost of the product(s) only. Original shipping costs, including express or international shipping fees, are non-refundable.

Refunds Due to Shipping Errors:

Mythos Men is not responsible for orders lost due to incorrect address information provided by the customer or for unclaimed or refused orders. Please ensure all details are correct during checkout.

For issues regarding lost packages, please contact the shipping provider directly, as we cannot assist beyond providing tracking information once the item is dispatched.

Discounted Products:

Non-Returnable Items
Please note that items purchased using a discount code and automatic discount applied are classified as Final Sale merchandise. As such, they are not eligible for returns, exchanges, or refunds. These items are sold as-is and cannot be processed for any form of return once the purchase is complete. We encourage customers to carefully review their selections before completing their orders, as we are unable to accommodate returns on discounted items.

Restocking Fee
A restocking fee of 15% will be applied to returns for non-defective items to help cover the cost of processing and restocking. 

Refund Policy for Stolen or Lost Packages After Delivery:

Once an order has been marked as delivered by the courier, Mythos Men is no longer responsible for lost or stolen packages. If you believe your package was stolen or misplaced, please check with your neighbors or local delivery office. We recommend contacting the courier directly to file a claim. Unfortunately, we are unable to offer refunds for confirmed deliveries. 

Your journey to healthier skin is important to us, and we're here to support you every step of the way. Thank you for choosing Mythos Men.